Return Policy

Return Policy

At Matthew Breton Shoes, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’ve made our return process simple and hassle-free.

How to Request a Return

To initiate a return, email us at mattbretonshoes@gmail.com with the following information:

  • Your Order Number (found in your confirmation email or packing slip).
  • The reason for the return (e.g., wrong size, defective item, etc.).

We’ll respond within 1–2 business days with instructions for returning your item.

Return Conditions

Please note:

  • Returns are accepted within 30 days of purchase.
  • Items must be:
    • Unworn and in their original condition.
    • Returned in the original packaging, including the shoebox.

Unfortunately, we cannot accept returns for:

  • Final sale or clearance items.

Refunds

  • Once we receive and inspect your return, we will process your refund within 3–5 business days.
  • Refunds will be issued to your original payment method. Alternatively, you can choose to receive store credit for future purchases.

Shipping Costs

  • If the return is due to an error on our part (e.g., defective item, wrong item shipped), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping.

Contact Us

If you have any questions or concerns, feel free to reach out at mattbretonshoes@gmail.com. We’re here to help!